Cancellation & Refund Policy

At Smashdeal, we understand that circumstances may arise where you need to cancel an order. Here's our order cancellation policy:

Before Shipment

You can cancel your order at any time before it has been shipped. To cancel an order, please contact our customer support team through our Contact Us page or call us at 8149895851. Please provide your order number and reason for cancellation.

After Shipment

Once your order has been shipped, it cannot be cancelled directly. However, you can:

• Refuse to accept the delivery when it arrives
• Return the unopened package following our return policy

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 7 days of delivery, subject to the following conditions:

How to Initiate a Return

To return an item, please follow these steps:

1. Contact our customer service team within 7 days of receiving your order
2. Provide your order number, the item(s) you wish to return, and the reason for return
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions
4. Package the item(s) securely with all original packaging and documentation
5. Include the RMA number on the outside of the package
6. Ship the package to the address provided in the return instructions

Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy requirements. Here's what happens next:

Inspection Process

We will inspect the returned item(s) within 2 business days of receipt. You will be notified by email about the status of your refund after inspection.

Approved Refunds

If your return is approved:

• A refund will be issued to your original payment method
• The refund amount will include the price of the item(s) and any applicable taxes
• Shipping charges are non-refundable unless the return is due to our error

Refund Timeline

Refund processing times vary based on your payment method:

If you'd like to exchange an item for a different size, color, or model, please follow these steps:

1. Contact our customer service team within 7 days of receiving your order
2. Provide your order number, the item you wish to exchange, and the details of the replacement item
3. Our team will check the availability of the replacement item and provide exchange instructions
4. Return the original item following the same process outlined in our return policy

Please note the following regarding exchanges:

• Exchanges are subject to product availability
• If the replacement item has a different price, you will either be charged the difference or refunded the difference
• Only one exchange per order is permitted
• The customer is responsible for return shipping costs for exchanges unless the original item was defective

For hygiene, safety, and other reasons, certain items cannot be returned or exchanged. These include:

Additionally, the following conditions make an item non-returnable:

• Items that have been used, worn, or damaged after delivery
• Products with missing parts, accessories, or documentation
• Items returned without original packaging
• Products with removed or damaged manufacturer seals

If you have any questions about our Cancellation & Refund Policy, need to initiate a return, or require assistance with an exchange, please contact us:

Our customer service team is available Monday through Saturday, 9:00 AM to 6:00 PM IST, to assist you with any questions or concerns regarding returns, refunds, or exchanges.